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Predict Sentiment of Your Customers

Survey samples complemented with AI-based modeling allow you to capture a full picture of your customer base so you can delight customers and reduce pain points.

Strategize at the Single-Customer Level

Illuminate individual customer journeys using operational and financial data across a common architecture to simplify your reporting and pinpoint targets.

Harness the Potential of Customer Value Data

Enrich the lives of your customers more effectively and understand the ROI of your CX initiatives, adjusting in real-time based on emerging trends.

At NPSx, we are building the future of Customer Intelligence.

What is Kinetics℠ AI ?

Kinetics℠ AI is a strategic analytics platform that enables customer experience and business leaders to identify CX opportunities and easily understand the value of your customer initiatives.

Backed by Bain & Company’s expertise, you can align your organization around a single source of truth for measuring your customer experience so you can respond in real time. Fill the gaps in your customer feedback and predict the ROI for your CX programs using Kinetics’℠ advanced machine learning analytics.

Utilize AI and predictive NPS (pNPS) to gain additional insights into customer journeys and identify what makes a delighted, financially healthy customer before they tell you in a survey.

Benefits of Kinetics℠ AI

  • Build better, more nuanced relationships with your customers

  • Monitor the pulse of more customers, no longer limited by those who offer explicit feedback

  • Equip your customer experience teams with the information and tools to intervene and improve customer outcomes in real time

  • Anticipate, rather than react to, customer behaviors

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Kinetics AI FAQs

  • What is Kinetics AI?

    Kinetics℠ AI is a strategic analytics platform developed by NPSx by Bain & Company. It empowers customer experience and business leaders to identify customer experience opportunities and understand the impact of customer initiatives. Leveraging advanced machine learning analytics, it provides a unified view of customer feedback, predicting ROI for customer experience programs. The platform facilitates real-time responses, enhancing customer satisfaction through predictive NPS and detailed insights into customer journeys.

  • How does AI improve customer experience?

    AI improves customer experience by automating routine tasks, providing personalized recommendations, and enabling proactive customer service. For instance, AI-powered chatbots can handle a significant portion of customer service tasks, providing faster and more efficient responses to customer queries.

  • How are companies using generative AI?

    Companies are using generative AI to improve customer experiences by providing faster, better, and more tailored 'segment of one' interactions. It also increases productivity, reduces the cost of change, and accelerates the speed of change. Generative AI could enable compelling potential future scenarios for businesses, such as defining new profit pools to pursue and building new revenue streams.

  • How is artificial intelligence transforming customer experience?

    Artificial intelligence is transforming customer experience by enabling businesses to provide real-time, personalized interactions, automate routine tasks, and predict customer behavior. This allows businesses to proactively address customer needs and enhance overall customer satisfaction.

  • How can AI help customer service?

    AI can significantly enhance customer service by automating routine tasks, providing real-time, personalized interactions, and predicting customer behavior. For instance, AI-powered chatbots can handle a significant portion of customer service tasks, providing faster and more efficient responses to customer queries.