It takes more than a motto to create consistently exceptional customer experiences. Our Instructional Design team shares how to think about effective CX training for employees.

Diya Sikka, head of CX Accreditation and Training at NPSx, explains how to objectively assess your CX performance. See how well you’re really doing—and create a roadmap to become best in class.

Companies don’t become customer centric without working for it. Learn what CX training is, and how to get it right. Featuring insights from our Instructional Design team at NPSx.

Delivering exceptional customer experience (CX) is a skill and that means it can be trained and developed, like other abilities.

Explore six ways to become more customer centric and deliver winning experiences.