7 Ways Retailers Drove Loyalty and Increased NPS
Compared to other industries, UK retailers significantly increased NPS between 2019 and 2023. Here’s how.
5 Ways to Build Loyalty in Banking and Financial Services
Personalized CX and digital experiences drive NPS in banking and financial services.
10 Ways Generative AI Can Improve Contact Centers
Contact Centers have promising applications for generative AI.
CX Goes Hand-in-Hand with Employee Engagement
Engaged and inspired workers create winning customer experiences.
The Ultimate CX Dashboard
The creator of the Net Promoter System shares five key dashboard metrics for customer experience.
The Tipping Point for AI in Customer Experience
Get the scoop on AI's evolution and learn how it will transform the CX landscape.
Revolutionize CX and more with Generative AI
Bain experts explain how new AI tools can revolutionize CX and service operations.