About this Webinar

Learn more about the essential, game-changing customer experience (CX) metrics that every leader should track, regardless of data or software capabilities.

Featured Bain & Company expert

Rob Markey | Senior Partner and Founder of Bain's Customer Practice, Creator of The Net Promoter System, and Co-Author of The Ultimate Question 2.0

In this session, we explore: 

• Which indicators matter most to maximize customer base value
• Why our existing dashboards and metrics lead us astray
• Why it's important to have the right dashboard - one built around maximizing customer value
• What should be on your dashboard

Regularly reporting, analyzing and managing to these key metrics can transform your business into a customer-centric powerhouse, driving revenue growth, profits, and CX leadership.

For more CX insights from experts at NPSx, visit www.npsx.com.
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