Discover the essential, game-changing CX metrics that every leader should track, regardless of data or software capabilities.
View our on-demand NPSx webinar, featuring Bain & Company customer experience (CX) expert:
Rob Markey | Senior Partner and founder of Bain's Customer practice, creator of the Net Promoter SystemSM, and co-author of The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World
In this session, we explore:
- If you’re running your business to maximize customer base value, which indicators matter most
- Why our existing dashboards and metrics lead us astray
- Why it's important to have the right dashboard - one built around maximizing customer value
- What should be on your dashboard
- Answers questions from the live audience
Regularly reporting, analyzing and managing to these key metrics can transform your business into a customer-centric powerhouse, driving revenue growth, profits, and CX leadership. Learn with NPSx today and elevate your approach to customer experience.
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